Shipping policy

ALL ORDERS ARE RECEIVED 7 DAYS A WEEK, BUT WE SEND ORDERS ONLY FROM MONDAY TO FRIDAY ON WORKING DAYS.

We ship our products worldwide, and all packaging is shipped very discreetly. The products are packaged with the utmost care and caution, mainly to minimize the quantity of shipments. Our shipments are not specially marked in any way that might suggest a pharmaceutical content for the shipment; no marks are placed on our shipments.

The size of our parcels is never larger than needed - larger shipments could give rise to unnecessary suspicion. If an order is too large to be put into a single parcel - the order will be automatically divided into two or more shipments. Shipments are sent from different dispatch points in the country where the order has been placed.

ALL ORDERS ARE SENT WITHIN 72 HOURS ON WORKING DAYS ONCE THE PAYMENT HAS CONFIRMED!

We cannot be held responsible for provided incorrect or insufficient address information. Make sure that there are no errors in your address and no information is missing, which might result in failure or delay in delivery. After your order has been confirmed, you CANNOT change it or ask for sending the order to a different address. We send orders to all countries of the European Union and all dispatched international orders are assigned with a shipment number, which is sent to the customer after the dispatch.

ALL ORDERS CAN BE RECEIVED THROUGH THE WEBSITE, WITH THE USE OF THE SHOPPING CART, OR VIA EMAIL.

All messages and notifications concerning your order will be sent to you automatically at the e-mail address provided. Please be advised that some messages we sent may be put into the "spam" folder; therefore, it would be advisable to add our email address: info@balkanmoldova.com to your address book or contacts of the mail client or the program you use.

After placing an order, you will receive a message from us confirming your order, and in the case of bank transfer, we will send the account details for transfer.


WE SEND ORDERS TO ALL INTERNATIONAL DESTINATIONS AND WE SEND ALL INTERNATIONAL ORDERS WITH A SHIPMENT TRACKING NUMBER.

DELIVERY:

Depending on the method of placing an order, selected payment method, arrangement of the payment and provided delivery address, you can expect to receive your order within 1-2 working days.

Below, there is estimated waiting time for an order to be delivered to your country (on working days excluding public holidays):

UK - UNITED KINGDOM - estimated delivery time: 2-4 working days!

UE - EUROPE UNION - estimated delivery time: 2-4 working days!


USA - UNITED STATES OF AMERICA - estimated delivery time: 3-7working days!

ME - MIDDLE EAST - estimated delivery time: 10-14 working days!

 

 IF YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE CONTACT US BY EMAIL AT THE ADDRESS: INFO@BALKANMOLDOVA.COM